Postage & Delivery

Olleno Postage Prices

First Class Delivery = £2.95

How long will it take for my order to arrive?
Unconfigured products
First Class = 1-2 working days

Configured products
First Class = 2-3 working days

What the Royal Mail state about this service:
‘We aim to deliver most First Class mail by the next working day, including Saturdays. Although we aim to deliver mail the next working day, we cannot guarantee delivery times.’

Adverse Weather
We all know that very, very occasionally the weather goes against us all. If there is a situation in which deliveries are difficult or likely to be delayed, we will keep you informed with regular updates as best we can. We keep in close communication with The Royal Mail and will help answer your queries where possible. We hope you appreciate that sometimes there is just very little we can do but we promise to never hide behind the weather and will always be 100% honest. We ask for your patience during these difficult periods. Thank you.

Delivery & Postage Frequently Asked Questions
Q. Which countries do you post to?
A. We send our parcels worldwide. Wherever you are in the world, we can post to you.

Q. Can I collect my item in person?
A. I am afraid that due to insurance laws you cannot come and collect your item from our premises. We are 100% online, postal order only.

Q. Do you have a shop or store that I can purchase from?
A. No. We are 100% online, postal order only.

Q. Do you offer ‘same day courier’ service?
A. We are currently unable to offer any ‘same day courier’ services for any of our goods.

Q. Do you post items on a Saturday?
A. Unfortunately we currently only dispatch on working days (Mon-Fri) and not on weekends or bank holiday Mondays.

Q. I think my parcel has been lost in the post, what should I do?
A. Firstly, please ensure that you have given 3 working days for first class delivery and if you still haven’t received your order, please get in touch with us at info@olleno.com and we will look into it immediately.

Q. Will I have to be in to sign for my delivery?
A. Standard first class orders do not require a signature.

Q. Do you send directly from England?
A. Yes, at Olleno we never ‘drop-ship’. We only ever send products from our warehouse here in Cornwall.

Q. Can I send an item to a different address than my billing address?
A. Yes, no problem at all. At checkout you will be asked if you would like to use a different delivery address to your billing address.

Q. Can I send an item to a different name to the payee?
A. Yes, no problem at all. At checkout you will be asked if you would like to use a different delivery details, including name to that of your billing name and address.

Returns

At Olleno we only ever want happy customers and we are confident that you will be pleased with your purchases. However, if you are not happy with your product, you may need to return the item to us. Not a problem, we offer a no quibble return policy at Olleno and will deal with your return as a matter of priority. We genuinely want you to be happy with you order.

Incorrect Item Received
If you think you’ve received the wrong item, then please contact our Customer Service Team on 0845 258 1070 or email info@olleno.com and they will resolve this situation for you immediately. This doesn’t happen very often but we all make mistakes and Olleno are honest enough to regretfully admit that very, very occasionally we will send out the incorrect item. We are really sorry for this and work hard to keep our mistakes to a minimum.

Faulty Item Received
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Either call a member of our customer service team during office hours on 0845 258 1070 or send an email to info@olleno.com explaining you have been sent faulty goods, along with you full name and order number and we will quickly resolve the issue. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and reimburse your return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians, we will return the item to you and in this instance you will be liable for the return carriage.

Items Faulty Within Warranty Period
If any of your purchases develop a fault and it’s more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.

If you change your mind
If you have simply changed your mind about any item that you have ordered from us, fear not. To cancel, you must give us notice within 7 working days starting with the day after the day you received the goods from us.

We will then ask you to return the item to us, within 7 days, unused, with the original packaging. Simply pop it back into the post to us at the address below along with a note of your order number and that you would like a refund. Please ensure that you include your full name and order number if possible as it will speed up the refund process:

Olleno
c/o Niddocks Limited
7 Lusart Drive
The Lizard
Helston
Cornwall
TR12 7RS

Returns Frequently Asked Questions
Q. I have ordered the incorrect item, what should I do?
A. If you have simply changed your mind about any item that you have ordered from us, fear not. To cancel you must give us notice within 7 working days, starting with the day after the day you receive the goods from us.

We will then ask you to return the item to us, within 7 days, unused, with its original packaging. Simply pop it back into the post to us at the address below along with a note of your order number. Please ensure that you include your full name and order number if possible as it will speed up the refund process:

Olleno
c/o Niddocks Limited
7 Lusart Drive
The Lizard
Helston
Cornwall
TR12 7RS